Customer Service Specialist
Вебсайт Alps2Alps
We are a leading European company specializing in transfers to ski resorts, with over 15 years of successful experience.
By the end of 2024, we aim to double our revenue and expand into the US market.
We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals.
Our website: https://www.alps2alps.com/
About the role
We are seeking proactive team members who not only grasp the concept of “customer orientation” in theory but also apply it in practice, and are excited to join the customer service team of an international company.
If you are organized, responsible, detail-oriented, and enjoy interacting with people, we’d be thrilled to get to know you!
Responsibilities
– Respond promptly and accurately to customer inquiries via phone, email, or chat
– Identify customer needs and provide them with helpful and relevant information
– Ensure a high level of customer satisfaction with products, services, and features
– Address and resolve customer complaints efficiently
– Collaborate and coordinate with colleagues when necessary
– Process orders, forms, and various requests
– Have in-depth knowledge of the company’s products and be ready to answer any customer questions
– Maintain a positive, empathetic, and professional attitude toward customers at all times
– Handle “lost and found” items effectively;
Requirements
– At least 2+ years of experience in customer service, support, care, or other relevant roles;
– Tech savvy and proficient in computer software and able to learn new tools;
– Knowledge of English (C1), Russian (optional) (B2), other foreign languages (optional)
– Ability to communicate effectively in person, over the phone, and via text;
– Strong leadership skills and the ability to work with others to resolve customer complaints;
– Self-motivated, and able to multitask and pay close attention to small details;
– Ability to provide answers to customer requests as well as resolutions for various issues that may arise;
– Ability to prioritize tasks and complete them in a very high-pressure environment;
– Ability to work in a collaborative and team-oriented environment;
Work Schedule:
– 168-hour work month, shift schedule
– Shifts: 8:00 AM to 11:00 PM (Latvia Time) (3 different shifts)
– Fully remote work
Salary Range:
– 1 month of probationary period (paid training) that will help you to know everything about Alps2Alps
– 700 EUR monthly salary during that 1st month
– Starting from the 2nd month you will have individual KPIs based on the speed of response, ticket resolution, etc. which will allow you to get up to 2000-2500 EUR
Collaboration Details:
– Temporary contract until April 20, 2025. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2025.
– The first month focused on training and learning
– From the second month onward, performance will be evaluated based on KPI metrics
Selection Process:
– HR Interview
– Competency-based Interview
– Reference check and offer
