Polina Zesler-Ventskovska - Data Analyst
Навыки
- Ads FB
- Data Analysis
- Matplotlib
- MySQL
- Numpy
- Pandas Numpy
- Power BI
- Python
- SQL
- Tableau
Опыт работы
IT Career HUB, Germany
Data Analyst - 11.2023-08.2024Development and implementation of a Telegram bot for movie search based on user preferences. Writing SQL queries and Python programming for data processing.
Analysis of clinic client database to forecast attendance and company revenue.
Visualization of data and creation of presentations to illustrate analysis results.
Preparation of reports in Power BI based on startup client data, including
information on purchases, logistics, transactions, and feedback.
Analysis of flights operated by all airlines for the Ministry of Transport using Tableau. Comparison of airports and airlines based on flight cancellation and delay metrics.Concentrix Limited Company, Germany
Client Advisor - May 2021 - May 2023I have significant experience working remotely for an international
corporation, where I interacted with clients in the field of IT services online
and over the phone.
I consulted clients on visual presentation issues, identified problems, and
developed customer-oriented solutions.
Additionally, I provided information on Facebook's advertising policies,
clarified payment disputes, and assisted with ad setup.
My ability to deliver accurate and helpful information consistently received
positive feedback from clients.
This experience has honed my communication skills, problem-solving
abilities, and technical knowledge while maintaining a client-oriented
approach.Teleperformance, Germany
Customer Support Adviso - Jul 2018 - Dec 2018I have extensive experience working as a technical representative for
clients of Apple in an international corporation.
My role involved direct client interaction, providing IT services, and offering
technical support for both hardware and software.
I also proposed and distributed additional services such as warranty
extensions and pre-sales support.
Additionally, I resolved customer complaints through all established
communication channels and consulted on product offerings, selling both
hardware and software.
My work consistently received high ratings, demonstrating my ability to
effectively communicate, support, and optimize customer service while
continually expanding my technical and technological knowledge.Commerzbank, Ukraine
Head of Department of sales of credit products - Apr 2010 - Jun 2013Thanks to my economic education and perseverance, I quickly climbed the
career ladder and became the head of the retail credit products sales
department at one of the top 15 banks in Ukraine.
Under my leadership, the department grew to 10 people, and I take pride in
creating an efficient team and optimizing processes that contributed to the
branch's success.
We achieved significant growth, increasing the number of loans provided to
individuals by 20%.
Throughout this process, I actively utilized data analysis to make strategic
decisions and improve the department's efficiency.
These data analysis skills and management experience demonstrate my
readiness for a role as a data analyst, where I can apply my abilities to
achieve high results
Образование
Accounting and Auditing
State Economics and Management Institute, Ukraine1994/1999
Обо мне
I have extensive experience in remotely servicing clients of international corporations. Promptly respond to inquiries by phone and email and resolve problems effectively while coordinating with relevant departments. I have the skills to provide accurate, client-oriented solutions, for which I constantly receive positive feedback. I have experience advising on Facebook's visual presentation and advertising policies, as well as resolving payment disputes.